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Is Netcrawler Owned by Rogers or Bell?
No. Netcrawler is a fully independent, Canadian-owned and operated Internet Service Provider (ISP). We have no ownership affiliation with Rogers, Bell, or any other major telecommunications corporation. As an independent ISP, Netcrawler is able to ...
What are the start-up costs?
Getting started with Netcrawler is straightforward, and the upfront costs are minimal. In most cases, you will only be charged for two items: 1. Your first month of internet service — Your first month's plan fee is collected at sign-up to activate ...
Can I pay via online banking?
No. Netcrawler operates as a subscription service and can’t be added as a bank bill payee. Payments are automatically charged to your saved payment method. If you prefer to pay directly from your bank account, you can ask your bank for a Visa Debit ...
Can I use my own modem and router?
Yes. Your modem must be compatible with our network. To confirm compatibility, please contact support or review the approved modem list during the order process. Any router is compatible; however, we recommend using one that supports your subscribed ...
Why do you charge a return shipping fee when I cancel my service?
With Netcrawler, you’re free to sign up or cancel anytime — there are no term contracts, and no large penalties to pressure you into staying. That said, if you borrowed our equipment, we charge a $30 return shipping fee at cancellation. As a smaller ...