Our installation process is designed to be smooth and simple! Activation requires a minimum of 3 days. Once you are on the order page, you'll know the earliest possible date available for activation.   The activation is done remotely; a technician does not need to enter your home. Once activated, you can quickly set up the equipment using the easy-to-follow instructions that will be provided to you with our equipment. 

Sign up to Netcrawler We made it easy for you to subscribe to your preferred internet service entirely through our online order form. Our subscription form provides step-by-step guidance, and our customer care agents are readily available to assist you should you have any questions. Signing up takes less than 5 minutes. Get your equipment delivered Shortly after you sign up, your equipment is delivered to you. We use a local delivery vendor within the GTA and Canada Post outside of the GTA.

We're 100% online based. The average wait time to chat with our support agents is less than five minutes. We understand the inconvenience of waiting on hold for customer service. You can get in touch with us through various channels like WhatsApp, SMS (289-301-8086), Web-Chat, by sending an email to support@netcrawler.ca or by video chat. Requesting a video chat is simple. Just send us a messaging, and we'll send you the link to join us on video.

While it's important to have a good internet connection to enjoy high-quality streaming, it's equally essential to use reputable and legitimate IPTV services. If you're experiencing problems with your IPTV service but not with other streaming platforms such as Netflix, YouTube, Prime, Disney Plus, or Crunchyroll, then it's highly probable that your unofficial IPTV streaming provider is the source of the problem, rather than your internet connection.  What are unoffical IPTV providers?

While we don't want to brag, we take pride in the exceptional reviews we've received on Google, Reddit, and various other online platforms. Our customers consistently report a high level of satisfaction with our services, resulting in customer retention rates that surpass those of the average telecom industry.  There are three reasons why you may consider supporting Netcrawler, an independent internet provider over a larger telecommunications company. At our company, we prioritize delivering personalized customer service that goes beyond the typical approach of larger telecoms.

Activations are typically completed remotely, and a technician's isn't usually required to enter your home. However, if you don't have a working cable outlet in your residence, a technician's assistance will be necessary. Netcrawler sends customers certified Rogers technicians to install the cables in your home. In case drilling is necessary, you are required to obtain your landlord's permission before the technician drills any holes in your home. To obtain permission, please ask your landlord to complete this installation form.

If you encounter service problems and a technician identifies that the issue is with the buried line connected to your home, they will install a temporary line to ensure you get stable internet service. Once installed, you will then be placed on a priority waitlist to have your cable buried.  The burial of the new cable is provided at no cost. The burial process typically takes a total of 6-8 weeks to complete.

Under Canadian law, when we receive a notice from a copyright holder claiming that copyright infringement activities are associated with your IP address, we are obligated to forward that notice to you immediately.  Important note We prioritize your privacy and do not keep records of your online activity. The notice you received does not require a response, and we will not disclose your identity to the sender unless compelled to do so by law through a warrant or court order.