Can I pay via online banking?
No. Netcrawler operates as a subscription service and can’t be added as a bank bill payee. Payments are automatically charged to your saved payment method.
If you prefer to pay directly from your bank account, you can ask your bank for a Visa Debit or Mastercard Debit card, which works like a debit withdrawal while still supporting automatic subscription billing.
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How quickly can my internet services be activated?
You can typically get online in as little as 1 to 2 business days. Service activation is handled remotely in most cases, meaning a technician visit to your home is generally not required. Once your equipment arrives, setup is straightforward. Most ...
What’s the difference between the Essential and Pro plans?
The main difference between the Essential and Pro plans is upload speed. All Pro plans include higher upload speeds. While many customers focus primarily on download speed when choosing internet, upload speed is just as important in today’s connected ...
Why can't I call Customer Care?
Netcrawler is built as a modern, digital-first internet provider. To deliver faster and more efficient support, we provide customer care online rather than through traditional phone call centres. We understand that moving to a fully online provider ...
Is CGNAT used on residential plans?
No. Netcrawler does not use Carrier-Grade NAT (CGNAT) on residential plans. We’ve designed our service to provide an internet experience comparable to what you would receive from providers like Rogers, Bell, or Cogeco. We intentionally avoid CGNAT so ...