Can I use my own modem and router?
Yes. Your modem must be compatible with our network. To confirm compatibility, please contact support or review the approved modem list during the order process.
Any router is compatible; however, we recommend using one that supports your subscribed speed to ensure optimal performance.
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What are the start-up costs?
Getting started with Netcrawler is simple and the upfront cost is usually just two items: Your first month of internet service You pay your first month’s plan fee at sign-up to activate your service and reserve your activation window. A one-time ...
Do you offer static IP addresses?
Static IPs are available only on DSL plans. Cable plans use dynamic IP addresses.
Is CGNAT used on residential plans?
No. Netcrawler does not use Carrier-Grade NAT (CGNAT) on residential plans. We’ve designed our service to provide an internet experience comparable to what you would receive from providers like Rogers, Bell, or Cogeco. We intentionally avoid CGNAT so ...
Do you offer professional installation?
Yes. If your home or unit is missing wiring, your cable outlet isn’t active, or the connection isn’t working, we can arrange a technician visit to get you set up. Pricing: Residential installation: $50 + tax Commercial installation: up to $75 + tax ...
What’s the difference between the Essential and Pro plans?
The main difference between the Essential and Pro plans is upload speed. All Pro plans include higher upload speeds. While many customers focus primarily on download speed when choosing internet, upload speed is just as important in today’s connected ...