Can I use my own modem and router?
Yes. Your modem must be compatible with our network. To confirm compatibility, please contact support or review the approved modem list during the order process.
Any router is compatible; however, we recommend using one that supports your subscribed speed to ensure optimal performance.
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What are the start-up costs?
Getting started with Netcrawler is straightforward, and the upfront costs are minimal. In most cases, you will only be charged for two items: 1. Your first month of internet service — Your first month's plan fee is collected at sign-up to activate ...
Is there a fee if I cancel before the year ends?
At Netcrawler, we believe in flexibility and transparency. We do not require long-term contracts, and there are no cancellation penalties if you decide to cancel your service at any time. Potential Charges Upon Cancellation While cancellation itself ...
Do you offer static IP addresses?
Netcrawler offers static IP addresses on select plans. Whether a static IP is available depends on the type of internet service you have. DSL Plans Static IP addresses are available on Netcrawler's DSL plans. If you require a dedicated, fixed IP ...
Is CGNAT used on residential plans?
No. Netcrawler does not use Carrier-Grade NAT (CGNAT) on residential plans. We’ve designed our service to provide an internet experience comparable to what you would receive from providers like Rogers, Bell, or Cogeco. We intentionally avoid CGNAT so ...
What’s the difference between the Essential and Pro plans?
The main difference between the Essential and Pro plans is upload speed. All Pro plans include higher upload speeds. While many customers focus primarily on download speed when choosing internet, upload speed is just as important in today’s connected ...