How quickly can my internet services be activated?
Activations require a minimum of two days, and the earliest available activation date will be shown during checkout.
Service is activated remotely, so a technician does not need to enter your home. Once your service is live, you can set up your equipment easily using the step-by-step instructions provided with your order.
Note: If a technician visit is required, please contact our support team via chat immediately after placing your order so we can coordinate the installation.
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What internet plans do you offer?
All plans are contract-free. Introductory pricing is guaranteed for 12 months, after which your plan automatically transitions to the regular rate. đź“Ť Pricing may vary by location. For the most accurate and up-to-date rates, please visit ...
Is CGNAT used on residential plans?
No. Netcrawler does not use Carrier-Grade NAT (CGNAT) on residential plans. We’ve designed our service to provide an internet experience comparable to what you would receive from providers like Rogers, Bell, or Cogeco. We intentionally avoid CGNAT so ...
What’s the difference between the Essential and Pro plans?
The main difference between the Essential and Pro plans is upload speed. All Pro plans include higher upload speeds. While many customers focus primarily on download speed when choosing internet, upload speed is just as important in today’s connected ...
Why can't I call Customer Care?
Netcrawler is built as a modern, digital-first internet provider. To deliver faster and more efficient support, we provide customer care online rather than through traditional phone call centres. We understand that moving to a fully online provider ...
What is Netcrawler?
Netcrawler is a Canadian-owned independent Internet Service Provider (ISP) delivering high-speed, unlimited home internet across Ontario. Founded in 2020, Netcrawler was built with a simple mission: provide reliable internet at fair pricing, backed ...