Why is a credit card required?
A credit card is required at sign-up to verify identity and meet security requirements. Since we provide equipment without performing a credit check, a valid credit card ensures there is an authorized payment method on file for billing and, if necessary, resolving payment disputes with Equifax.
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How will I be billed?
Netcrawler bills automatically each month using the default credit card saved on your account. Payments are processed as a pre-authorized recurring charge to keep your service active without interruption—similar to a Netflix subscription. At this ...
Where is my payment information stored?
Your payment information is securely stored with Authorize.Net, our PCI-compliant payment gateway. Netcrawler does not store, access, or retain your full credit card number or security code on our servers. When you enter your payment details, they ...
Can I pay via online banking?
No. Netcrawler operates as a subscription service and can’t be added as a bank bill payee. Payments are automatically charged to your saved payment method. If you prefer to pay directly from your bank account, you can ask your bank for a Visa Debit ...
How quickly can my internet services be activated?
You can typically get online in as little as 1 to 2 business days. Service activation is handled remotely in most cases, meaning a technician visit to your home is generally not required. Once your equipment arrives, setup is straightforward. Most ...
Do you offer professional installation?
Yes. While most Netcrawler customers are able to self-install their equipment quickly and easily, we understand that some homes or units may require professional assistance. If your home is missing coaxial wiring, your cable outlet is not active, or ...