What is Netcrawler?

What is Netcrawler?

Netcrawler is a Canadian-owned independent Internet Service Provider (ISP) delivering high-speed, unlimited home internet across Ontario.
Founded in 2020, Netcrawler was built with a simple mission: provide reliable internet at fair pricing, backed by responsive, human customer support — without the long contracts, hidden fees, or inflated promotional pricing often seen with larger telecom providers.
What makes Netcrawler different:
• Month-to-month service — no long-term contracts
• Unlimited data on all residential plans
• Transparent pricing
• Fast installation options (self-install available in many areas)
• Secure PCI-compliant payment processing (Authorize.net)
• 4.6 Star Google Reviews

Netcrawler operates under Canada’s Third-Party Internet Access (TPIA) framework, using major networks like Rogers’ cable infrastructure to deliver service at regulated wholesale rates. While the connection runs on established national infrastructure, Netcrawler manages your billing, support, and overall experience directly. By keeping operations lean, we offer competitive pricing without sacrificing performance—whether you’re working from home, streaming in 4K, gaming, or running a home office.

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    • Where is Netcrawler based?

      Netcrawler is proudly Canadian-owned and operated, serving customers primarily across Ontario. Our operations are based in Markham, Ontario.

    • Is Netcrawler owned by Rogers or Bell?

      No. Netcrawler is independently owned and operated. We are not owned by, affiliated with, or a subsidiary of Rogers or Bell. Being independent allows us to: Offer competitive pricing Provide personalized customer service Operate efficiently and pass ...

    • What support options are available?

      Netcrawler provides a fully digital support experience through the following channels: WhatsApp (messages only): 1-888-948-7873 Web chat: https://www.netcrawler.ca/support Email: support@netcrawler.ca Our support team is available Monday through ...

    • Is there a fee if I cancel before the year ends?

      No. Netcrawler does not require contracts and does not charge cancellation penalties. The only potential charges are a $30 + tax return shipping fee and a non-return fee if borrowed equipment is not returned.

    • How long does shipping take?

      Equipment typically arrives within 2–3 business days in Ontario, though delivery times may vary slightly depending on the carrier. In some cases, Canada Post may not deliver to your door—if the package is oversized, it may be held for pickup at your ...