What support options are available?

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• What is Netcrawler?

  Netcrawler is a Canadian-owned independent Internet Service Provider (ISP) delivering high-speed, unlimited home internet across Ontario. Founded in 2020, Netcrawler was built with a simple mission: provide reliable internet at fair pricing, backed ...

• How quickly can my internet services be activated?

  Activations require a minimum of two days, and the earliest available activation date will be shown during checkout. Service is activated remotely, so a technician does not need to enter your home. Once your service is live, you can set up your ...

• Do you offer static IP addresses?

  Static IPs are available only on DSL plans. Cable plans use dynamic IP addresses.

• Why can't I call Customer Care?

  Netcrawler is built as a modern, digital-first internet provider. To deliver faster and more efficient support, we provide customer care online rather than through traditional phone call centres. We understand that moving to a fully online provider ...

• Can I use my own modem and router?

  Yes. Your modem must be compatible with our network. To confirm compatibility, please contact support or review the approved modem list during the order process. Any router is compatible; however, we recommend using one that supports your subscribed ...