What support options are available?

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• Do you offer static IP addresses?

  Netcrawler offers static IP addresses on select plans. Whether a static IP is available depends on the type of internet service you have. DSL Plans Static IP addresses are available on Netcrawler's DSL plans. If you require a dedicated, fixed IP ...

• What is Netcrawler?

  Netcrawler is a Canadian-owned independent Internet Service Provider (ISP) delivering high-speed, unlimited home internet across Ontario. Founded in 2020, Netcrawler was built on a simple yet powerful mission: provide reliable internet at fair, ...

• Do you offer professional installation?

  Yes. While most Netcrawler customers are able to self-install their equipment quickly and easily, we understand that some homes or units may require professional assistance. If your home is missing coaxial wiring, your cable outlet is not active, or ...

• Why can't I call Customer Care?

  Netcrawler is built as a modern, digital-first internet provider. To deliver faster and more efficient support, we provide customer care online rather than through traditional phone call centres. We understand that moving to a fully online provider ...

• Can I use my own modem and router?

  Yes. Your modem must be compatible with our network. To confirm compatibility, please contact support or review the approved modem list during the order process. Any router is compatible; however, we recommend using one that supports your subscribed ...