Shipping & Installation
My Package Is Lost in Transit. What Can I Do Now?
We do our best to get your equipment shipped quickly, but delivery issues can occasionally happen with Canada Post. A package may be delivered to the wrong mailbox or parcel compartment, marked as delivered before it actually arrives, left with a ...
Why do you charge a return shipping fee when I cancel my service?
With Netcrawler, you’re free to sign up or cancel anytime — there are no term contracts, and no large penalties to pressure you into staying. That said, if you borrowed our equipment, we charge a $30 return shipping fee at cancellation. As a smaller ...
Do you offer professional installation?
Yes. While most Netcrawler customers are able to self-install their equipment quickly and easily, we understand that some homes or units may require professional assistance. If your home is missing coaxial wiring, your cable outlet is not active, or ...
How long does shipping take?
Once your order is placed, Netcrawler ships your equipment promptly so you can get connected as quickly as possible. Estimated Delivery Time Equipment typically arrives within 2 to 3 business days after your order is placed. Delivery times may vary ...