Troubleshooting
Fix common Netcrawler internet problems: no connection, slow speeds, Wi-Fi dropouts and router lights, with steps to try before you contact support by chat or WhatsApp.
About Us
What Netcrawler is, where we are based (Markham, Ontario), and whether we are owned by Rogers or Bell. We are not: Netcrawler is an independent Canadian internet provider.
How To Get Started
What it costs to start with Netcrawler (no deposit, no install fee, router included), how fast your internet can be activated, and what to expect on day one.
Plans & Pricing
Which Netcrawler plans are available, what the 12-month promo and Price Protected rate mean, the difference between plan tiers, and whether there is a fee to cancel.
Shipping & Installation
How long Netcrawler shipping takes, what to do if your package is lost, whether professional installation is available, and how equipment returns work when you cancel.
Technical & Equipment
Answers on Netcrawler equipment and network: using your own modem or router, static IP addresses, whether CGNAT is used on residential plans, and basic setup.
How To Get Help
The ways to reach Netcrawler support: live chat and WhatsApp 8am to 9pm weekdays and 9am to 7pm weekends (ET), plus email. Why we support by chat rather than phone.
Payment
How Netcrawler billing works: when you are charged, why a credit card is required, whether you can pay by online banking, and how your payment details are protected.